Returns & Refunds Policy

All garments are produced to order against your approved artwork, sizes, fabrics and branding. For this reason, custom-manufactured items cannot be returned or refunded for reasons such as change of mind, ordering errors in approved specifications, or minor colour variation from on-screen previews.

Approved pre-production samples and signed-off artwork are treated as the agreed standard for the production run.

Please inspect your order within 7 days of delivery. Check quantities, sizes, branding placement and workmanship against your order confirmation before distributing garments to your team or customers.

We will put it right at no cost to you if your order arrives:

• With manufacturing defects (stitching, printing or fabric faults).
• Different from the approved sample or agreed specification.
• With missing items or incorrect quantities.
• Damaged in transit (where shipping was arranged by us).

Depending on the issue, we will offer a replacement, repair, credit against a future order, or a refund for the affected items.

Email info@kenimpex.co.uk within 7 days of delivery with your order number, a description of the issue, the affected quantity and clear photos of the fault. Our team responds to all claims within 2 business days.

Please do not return goods before a claim is agreed. We will confirm whether items need to be sent back and provide return instructions if so. Agreed return shipping costs for faulty goods are covered by us.

Orders can be cancelled free of charge before production begins. Once fabric has been cut or printing has started, cancellation is no longer possible; any deposit covers work already completed and materials purchased.

Approved refunds are issued to the original payment method within 5–10 business days of confirmation. Where a credit against a future order is agreed instead, it will be recorded on your account and referenced in writing.

Pre-production samples are chargeable and non-refundable, but the sample cost is typically credited against your confirmed bulk order.

Questions about a return or refund? Email info@kenimpex.co.uk or call (+44) 07587 579766.